Nigel Gordon-Rae Business Consultant

What business are you really in? - If there was a league table for business amongst your competitors, where would your company be and are you satisfied with that position? Are your internal and external Customer Care procedures and policies working for you?

To be competitive today is not just about pricing and keeping on costs as low as possible. Nigel has the capability to identify with you areas within your business that could well need enhancing, in order to make you more competitive. – There will be times when you might not like what you are hearing from Nigel – but then if you want to engage someone that only informs you of what you want to hear – then simply do not engage Nigel.

Nigel believes his role to be that of  a ‘Business Coach’ In Nigel’s experience businesses get distracted, they diversify, they forget the basics. For example, in many instances they have defenders in the roles that attackers should be and vice versa– they fail to identify and utilise the strength and weaknesses of their Management and Staff – they do not monitor the productivity of their Management & Staff and more often than not, very good work goes unrewarded.

One key aspect of Nigel’s consultancy is that he will revisit your company after an agreed period of time (No Fee required) to identify that previously agreed changes have been implemented.

If your company is looking for sustainable competitive advantage then Nigel certainly has the interpersonal and coaching skills to help your company or hotel, to achieve just that. In addition he will ensure that you achieve excellence and ‘Best Practice’ for day to day operations, internal and external customer care and presentation skills.

Take a real goof look at your company today and be honest with yourself – could things be better all round with a little more help? – If the answer is yes then act today and call Nigel to arrange a mutually convenient appointment.

Tel: 07775 913110

Above: A small selection of photos

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