Nigel business experience has been attained through the roles of Managing Director, Regional Sales Director, Sales Manager and Salesman and for last eleven years as a Business Operations Consultant. Nigel has worked in and with International Corporations, large, medium and small companies, including a hotel.

Nigel has over 35 years of business, sales, customer care and presentation skills experience and he has recently developed a number of seminars that he will soon be delivering to the marketplace. These seminars address Why Customer Care?, Sales, Presentation Skills, Public Speaking Skills and the skills required to get the best out of your staff in terms of attitude and productivity, especially with in the hotel environment. 

Nigel states that there are two types of Consultant, one who tells Clients what they want to hear and the other that informs Clients how it really is. Nigel prides himself in having the ability to ascertain the status of a company in a very short time and will inform the company of the both the bad and the good news. In terms of bad news Nigel will offer proven solutions and will monitor the implementation of those solutions.

Questions like, what business are you really in? - If there was a league table for business amongst your competitors, where would your company be and are you satisfied with that position? Are your internal and external Customer Care procedures and policies working for you? focuses the attention of any Board of Directors.

Nigel states that to be competitive today is not just about pricing and keeping on costs as low as possible.

Nigel believes his role to be that of a ‘Business Coach’ in his experience businesses get distracted, they diversify and sometimes they have even forgotten the basics. For example, in many instances they have defenders in the roles that attackers should be and vice versa– they fail to identify and utilise the strength and weaknesses of their Management and Staff – they do not monitor the productivity of their Management & Staff and more often than not, very good work goes unrewarded. Are the latter points familiar to your company?

One key aspect of Nigel’s consultancy is that he will revisit your company after an agreed period of time (No Fee required) to identify that previously agreed changes have been implemented.

If your company is looking for sustainable competitive advantage then Nigel certainly has the interpersonal and coaching skills to help your company or hotel, to achieve just that. In addition he will ensure that you achieve excellence and ‘Best Practice’ for day to day operations, internal and external customer care and presentation skills.

Take a real goof look at your company today and be honest with yourself – could things be better all round with a little more help? – If the answer is yes then act today and call Nigel to arrange a mutually convenient appointment

• Tel: 07775 913110